Updating Orders

Once an order has been placed, you will be required to update it in the admin panel of your website. This will allow for you to keep your order information up to date and ensure that an accurate record of your shop’s transactions is kept . For example, if an order has been delivered, cancelled or payment has been received, it is necessary to update the order in the admin panel.

1. Log in to your online shop management panel, if you’re unable to access these details, please contact our support team.
2. Click on the orders tab along the top of the page.
3. All of your orders, along with their status and amount, will be listed. Click on the order that you would like to update.
4. A new page will be opened, listing detailed information about the order placed. Ensure that you check the Message field, as this may be relevant to the order being processed.
5. Towards the top left of the page will be a dropdown menu listing various statuses, click on this and select the status that you would like to update the order to. Click on the Change button when you are done.

Your order should now be updated, and the customer will be automatically notified of the process of their item. If any additional information is required, please feel free to contact our support team.

Adding and Editing Basic Products

Products are the core of your online shop, without them, you have nothing to sell. Managing your products and keeping your stock up to date plays an important role in maintaining an effective catalogue.

1. Log in to your online shop management panel, if you’re unable to access these details, please contact our support team.
2. Along the top of the admin panel, click on the Catalog tab.
3. Before a product can be added, a series of categories must be defined. To add a category, please follow these steps
   1. Click on the “Add a new subcategory” option.
   2. A new page will appear, fill out the appropriate fields and click “Save”.
      1. In the Meta Keywords section, add some words related to your category.
      2. In the Friendly URL field, enter the category name.
   3. Your new category will now appear. Please note that categories can be made within each other.
   4. his process can be repeated to create as many categories as you like.
4. Once you have navigated to the category that you would like to enter your product, click on the Add New Product button. Alternatively, if you would like to edit an existing product, locate the product and click on the edit button located under its edit options.
5. A new page will appear, fill out the fields with the product’s details.
   1. In the “Retail price with tax” box, enter the final price of your product, the other details should be entered automatically.
6. Once you have completed your product’s details, click on the Save and Stay button.
7. To add an image of a product, complete the following steps:
   1. On the “Edit Product” page, click on the “2. Images” tab, this can be found at the top of the box containing the product fields.
   2. Under the File section, click on Choose File and locate the file on your computer.
   3. If this is the primary image for the product, check the Use as Product Cover box.
   4. Click on the Save button to confirm your addition.
   5. This process can be repeated indefinitely.

Managing Product Variations

Sometimes, a product will come in multiple variations. The variations can range from different sizes on an item to the colour of the product. Through adding these variations, the customer is able to select their preference easily through the product’s page.

Before the attributes can be assigned to a product, the first must be created.

1. Log in to your online shop management panel, if you’re unable to access these details, please contact our support team.
2. Along the top of the admin panel, click on the Catalog tab.
3. In the bar that appears below the Catalog tab, click on the Attributes and groups option.
4. This will bring up a new page where you are able to control two features, Attribute Groups and Attribute. Attribute groups define the category for which the variations fall under. For example, if you were to have a red and blue variation of the same product, the Attribute Group would be ‘Colour’, the colours themselves would be Attributes, and will fall under this group.
5. If the attribute group does not already exist, click on the Add Attributes Group button.
   1. Under the Name and Public Name fields, enter the name of the attribute (eg. Colour, Size, Texture etc.)
   2. If the attribute group relates to colour, tick the Colour Group box. This field can safely be left unchecked.
   3. Click on the Save button.
6. Now it is time to add the attributes, click on the Add Attribute button.
   1. In the name field, enter the name of the attribute (eg. Red, XL, Metallic etc.)
   2. In the Group dropdown, select the attribute group that this modification applies to.
   3. Click on the Save button.
   4. Repeat this for each of the attributes.

Once this has been completed, the attributes can be assigned to their respective products.

1. Click on the Categories tab at the top of the page.
2. Navigate to the product that you would like to add the combinations for and click on the edit button located under its edit options.
3. When the product information page appears, click on the “3. Combinations” tab, this can be found at the top of the box containing the product fields.
4. In the page that appears below, click on the Product combinations generator button. If a dialogue box appears, click on the OK button.
5. A new page will appear. On the right side of the page, click on the options that you would like to add for the product and click Add. (If you hold down CTRL, you can select and add more than one product at a time)
6. The products will now appear in the central area of the page, if you would like for the modification to impact on the price.
7. In the Quantity field, enter how many of each option you would like to add.
8. Click on the Generate button to create these options.
9. The product variations will now appear on the front end of the store.

Allowing Customer Defined Variations

Sometimes, it is necessary for a customer to be able to add a personalised modification to an item. When this is necessary, it is possible to employ the “Customization” feature.

1. Click on the Categories tab at the top of the page.
2. Navigate to the product that you would like to add the combinations for and click on the edit button located under its edit options.
3. When the product information page appears, click on the “5. Customization” tab, this can be found at the top of the box containing the product fields.
4. Two fields should appear:
   1. In the File Fields box, enter the number of Upload boxes you would like, an upload box allows for the customer to upload an image, such as a decal to be attached to a customised product.
   2. In the Text Fields box, enter the number of Text boxes that you would like. A text box allows for a customer to enter specific text to be included with the product, such as a recipient’s name or a personalised message.
5. Click on the Update Settings button. Some new fields will appear.
6. In these fields, enter the title of what you would like for the field to read (eg. Recipient Name, Custom Image) and click on the Save Label button. These will now appear with the specified product.
7. If you would like to make it necessary to complete a field before the product can be purchased, please check the required checkbox next to the specified field.

Managing Related Products and Accessories

Attaching an accessory to a product is a simple but effective process. This allows for the customer to view products which are related to the one which they are currently viewing.

1. Click on the Categories tab at the top of the page.
2. Navigate to the product that you would like to add the combinations for and click on the edit button located under its edit options.
3. Scroll to the bottom of the page that appears.
4. In the Accessories field (the last field on the page) begin to type the name of the product that you would like to add.
5. Click the appropriate product when it appears on the drop down list.
6. The product will now be listed as an accessory.

Managing Product Manufacturers

1. Log in to your online shop management panel, if you’re unable to access these details, please contact our support team.
2. Along the top of the admin panel, click on the Catalog tab.
3. In the bar that appears below the Catalog tab, click on the Manufacturers option.
4. Click on the Add New button to add a new manufacturer.
5. Complete the details that are shown as per the manufacturer’s information. In the Meta fields, enter brief versions of the information entered in the fields above.
6. Click on the Save button.
7. The manufacturer will now be selectable while you are on the Edit Product page.

Edit the Text on the Home Page

It is important to maintain a relevant description of your website on the front page. Through editing this text, you’ll be able to keep customer base updated with information that is relevant to your business.

1. Click on the Modules tab at the top of the admin menu.
2. A large number of items will be listed, find the Home text editor option and click on the >>Configure button alongside it.
3. This will bring you to the homepage management menu:
   1. In the Main Title box, enter the opening text that you would like to appear, this will be the first text that your customer views on your website.
   2. In the Subheading box, enter a short introductory line of text regarding your shop. This field can safely be left empty.
   3. In the Introductory Text box, please enter the main text that you would like to have displayed on your home page. This text can be formatted using any of the tools provided, though most often it is recommended to maintain the default styles in order to maintain consistency throughout the website.
   4. To change the Homepage Logo, please click on the Choose File button and select the image you would like to use. Pleas ensure that the image fits within the constraints of the website, it is recommended that you seek advice before proceeding with this. Note: If your website utilizes flash, this option will be disabled.
   5. The Homepage Link controls the page that the customer is sent to when they click on the Homepage Logo, this field can safely left blank.
   6. The Homepage Logo Subheading field controls the line of text that appears below the homepage image, this field can be safely left blank. It is only recommended that this filed is used when it is absolutely necessary to display extra information below the home page image.
4. Once you have finished editing your homepage content, please click on the Update the Editor button. This will save your changes.

Editing Text Outside of the Home Page

Sometimes, it is necessary to edit text that is displayed on pages other than the home page of the website. This could be to display a sizing guide, provide shipping and legal information or to simply inform the customer about your services that lay beyond the scope of your website.

1. Click on the Tools tab at the top of the admin menu.
2. In the bar that appears below the Tools tab, click on the CMS option.
3. This will list the pages that currently exist on the website. To edit a page, please click on the Edit button. This will bring up a new page.
4. Ensure that the Meta Title and Friendly URL fields match the page. In the Friendly URL page, it is necessary to remove all capital letters and replace any spaces with hyphens (-). The other fields can safely be left blank.
5. In the Page Content box, please enter the main text that you would like to have displayed on your home page. This text can be formatted using any of the tools provided, though most often it is recommended to maintain the default styles in order to maintain consistency throughout the website.
6. Once you have completed filling out the information, please click on the Save button to confirm your changes to the page. The changes will now be reflected on the front end of the website.

Managing your Homepage Slideshow

If you have opted to have a customizable image slideshow included on your online shop, this will be editable through the Prestashop admin. These steps detail the process of editing these images.

1. Click on the Modules tab at the top of the admin menu.
2. A large number of options will appear, please find the Homepage Slideshow option and click on the >> Configure button alongside it.
3. You should now see a page that lists all of your current images used in the slideshow.
   1. Use the Choose File button to select the image that you would like to use on your website. Please ensure that the image is not too large, if it is, please go to http://www.concisecreative.com.au/faqs/re-sizing-images for more information on how you can rectify this problem
   2. If you would like to add a caption to the image, please enter it in to the Text field.
   3. The other fields can be safely ignored.
4. To delete an item from the menu, please click on the Delete this item option. Alternatively, new items can be added using the Add a new item button at the bottom of the page.
5. Once you have finished adjusting the gallery, please click on the Save button at the bottom of the page.

Managing your Online Blog

If you have opted to have a blog included on your website, this will be editable through the modules section of the Prestashop admin, please use the following steps to update and manage your blog.

1. Click on the Modules tab at the top of the admin menu.
2. A large number of options will appear, please find the Blog Module option and click on the >> Configure button alongside it.
3. The blog menu is split up in to two sections, the Categories and the Entries. Entries are always listed inside categories, so it will be necessary to create these first.
4. To create and configure a Category:
   1. Click on the New Category button.
   2. In the Category Name field, please enter the name of the category.
   3. In the Category Description field, enter a brief description of the category and its contents; this can safely be left blank.
   4. Click on the Save button to create your category.
5. To create and configure a Entry:
   1. Click on the New Entry button.
   2. In the Category dropdown, choose the category that you would like for your post to display under.
   3. In the Entry Title field, please enter the name of your post; this will be the main title of the entry.
   4. In the Entry field, please complete the contents of your post.
   5. Additionally, an image can be selected to use on your website. This can be completed with the Image field. Please ensure that the image selected is of a small size, as otherwise this will cause problems for the layout of your post. More information on the management of an image’s size can be found at http://www.concisecreative.com.au/faqs/re-sizing-images.
   6. In the Thumbnail Width field, enter 200.
   7. The Thumbnail Height field can be safely left blank.
   8. Click on the Save button to publish your entry.
6. If you would like to edit your categories or entries, please click on the button alongside the option that you would like to change. This will return you to the pages from step 4 and 5. If you would like to edit an entry, it will be necessary to click on the Entries tab under the Blog Manager section.

Managing your Latest News

If you have opted to have a news module included on your website, this will be editable through the modules section of the Prestashop admin, please use the following steps to update and manage your blog.

1. Click on the Modules tab at the top of the admin menu.
2. A large number of options will appear, please find the News module option and click on the >> Configure button alongside it.
3. This will bring up a new page, in which you can enter the specifications of your new news post.
4. In the Title field, please enter the title of your news entry.
5. If you would like to have the news displayed during a specific timeframe, please specify these in the News start date and News expire date fields.
6. In the Short Description box, please enter a brief introductory paragraph about the subject, this will be displayed on the front page of your website.
7. In the Long Description box, please enter the news post in its entirety.
8. To add the news to the website, please click on the Add News button at the bottom left of the section.
9. At the bottom of the page, each item of news is listed, these can be edited and deleted.
   1. To edit a news item, please click on the button alongside it. This will cause for the information about the post to be displayed in the boxes, please edit this information using the instructions above. To save you changes, please click on the Save edited news button at the bottom of the section.
   2. To delete a news item, please click on the button alongside the item that you no longer wish to display. Please not that once you have completed a deletion, the news item will no longer exist and need to be rewritten if you require for it to be displayed again.